Guarantee and returns policy

We are confident that you will be completely happy with your purchase from biju.co.uk or bathrobes.co.uk.

However should you wish to return any item, apart from personalised items, we provide a 'no quibble' money back guarantee. This means if you are not completely satisfied with your purchase you can return it to us in its original condition, within 14 days of the purchase and we will credit your account with a full refund for the price you have paid for the item. Please keep your original receipt as proof of purchase.

This pledge is made in addition to your statutory rights.

Personalised items

Consumers cannot cancel an agreement or return goods for items embroidered to customer specification except in the case of defective manufacture.

All other items

We accept the return of all items only if they are unopened and in their original condition. If you return goods, as detailed, within 30 days, we will issue a full refund for the price you paid for the item.

Defective items

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

Delivery charges

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

To return an item

Please contact us by e-mail at returns@biju.co.uk giving your order number and the reason for your return. We will then contact you with a returns address.

Cancelling an item

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 working days of delivery excpet for those items manufactured to your specification.

This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of items embroidered to your specification.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, and giftwrapping). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

If you have cause for complaint please contact us.